At Decor Haven, customer satisfaction is our priority. We strive to provide a transparent and reliable shopping experience. If you need to cancel an order or return a product, please review the policy below.

1. Order Cancellation

Orders may be canceled free of charge before they have been processed or shipped.

If your order has already been dispatched, you may request a return after receiving the item, subject to the conditions outlined in this policy.

2. Right to Return

Customers have the right to request a return within 14 calendar days of receiving their order, without providing a reason.

To initiate a return, please contact our customer support team within this period.

3. Return Conditions

To be eligible for a return, the item must:

• Be in its original condition;

• Show no excessive signs of use;

• Include all accessories and components received;

• Be properly packaged for transportation.

4. Return Shipping Costs

Decor Haven covers all return shipping costs for eligible returns.

Once your return request has been approved, we will provide detailed instructions to complete the return process at no additional cost.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 30 days of delivery.

We may request photos or videos for verification purposes. Once the issue has been confirmed, we will offer one of the following solutions:

• Product replacement;

• Reshipment of the correct item;

• Full refund.

6. Non-Returnable Items

Returns will not be accepted for:

• Customized or made-to-order products;

• Products damaged due to misuse;

• Items returned in a condition that is not consistent with their original state.

7. Refunds

Once the returned item has been received and inspected, your refund will be processed using the original payment method.

The refund amount will include:

• The full purchase price of the product;

• Any original shipping charges paid by the customer, where applicable.

Please note that the time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

8. Contact Us

To request a cancellation, return, or refund, please contact our support team:

Email: support@decorhavenshop.com

When contacting us, please provide:

• Your order number;

• Full name;

• Reason for the request;

• Photos or videos, if applicable.

Decor Haven is committed to providing fair, transparent, and efficient customer service to all customers.